Privacy Policy
Effective Date: 3rd January 2025
1. Who We Are
Welcome to Sparkzway (“Company”, “we”, “us”, or “our”). We are a U.S.-based hybrid agency offering website design services and AI agent solutions tailored for real estate agencies and agents. This Privacy Policy explains how we collect, use, and protect your personal information.
By accessing or using our services, you agree to this Privacy Policy.
2. Information We Collect
When you engage with Sparkzway, especially to set up your AI agent or a website, we may collect:
A. Personal & Business Information
- Full Name, Email Address, Phone Number
- Business Name, Business Address, Website URL
- Social Media Handles (e.g., LinkedIn, Instagram, Threads)
B. Operational Data (for AI Agent Training)
To create and personalize your AI Agent, we may collect:
- Call recordings or call scripts
- Email templates, automated messages, or responses
- Listing details (price, location, property specs)
- Marketing content (post captions, headlines, voice tone)
- CRM fields (lead data, qualification criteria)
- Preferred sales language, business ethics, and customer service practices
- Appointment setting processes and FAQs
C. Technical & Website Use Information
When using our website, we may collect:
- IP address, browser type, and usage behavior
- Cookies (see Section 7)
D. Third-Party Tools
Our website uses plugins and services (mostly WordPress-based) that may also collect non-sensitive user data like browsing activity or page views. These are used only to improve functionality.
3. How We Use Your Information
We use the data we collect to:
- Develop, train, and deploy your custom AI agent
- Build, design, and optimize your website
- Communicate with you about project status and updates
- Send you newsletters and updates (only if you opt in)
- Improve our internal services and customer experience
We use your business data solely for your benefit. Data is used only to train your AI agent and deliver our services to you.
4. Data Retention & Deletion
We do not retain your business data indefinitely. Specifically:
- All business training data used for the AI agent is automatically deleted within 30 days of contract initiation, unless otherwise agreed upon in writing.
- Backups and system logs may retain anonymized metadata longer, but no personally identifiable or business-specific training data is stored after 30 days.
You may also request early deletion of your data at any time by contacting us.
5. No Data Sharing or Selling
We do not sell, trade, rent, or share your data with any third party for marketing or any other purpose. Your information is used strictly and solely to deliver Sparkzway services to your business.
6. Your Rights
You have the right to:
- Access or request a copy of your stored data
- Request correction or deletion
- Opt out of email marketing at any time
- Withdraw consent for data use, which may affect service functionality
To exercise any of these rights, email us at: contact@sparkzway.com
If you are based in the European Union (or expand operations there), you may also have additional rights under the General Data Protection Regulation (GDPR).
7. Cookies and Tracking
We use cookies for site functionality and performance optimization. You can control or disable cookies through your browser settings. Some third-party plugins may also use cookies under their own policies.
8. Security
We implement industry-standard security protocols to protect your data. However, no online system is 100% secure. We encourage clients to avoid sending sensitive information through unsecured means.
9. Children’s Privacy
Our services are not intended for children under 18. We do not knowingly collect information from individuals under 18.
10. Policy Updates
We may update this Privacy Policy from time to time. If we make significant changes, we will notify you via email or post a prominent notice on our website.
11. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us at:
Sparkzway
Email: contact@sparkzway.com
Website: sparkzway.com